Tuki Ranch Online Terms & Conditions

1. About Us

Tuki Ranch Limited (“Tuki Ranch”, “we”, “us”, or “our”) is a New Zealand-owned agricultural supply company. We sell farming and home use products, including hazardous goods.

2. Orders & Eligibility

• You must be 18 years of age or older to purchase any products from this website. By placing an order, you confirm that you meet this legal age requirement.
• Orders are subject to product availability and our acceptance. We may decline an order for any reason and will refund any payment made for cancelled orders.
• All orders are processed in New Zealand Dollars (NZD) and include GST.

3. Pricing & Payment

• Prices displayed include GST but exclude shipping costs, which are calculated at checkout.
• We accept payment through Stripe, using Visa, Mastercard, or other accepted payment methods.
• If pricing errors occur, we will contact you before dispatch to confirm your order.

4. Delivery

• We aim to dispatch your order within 2-5 working days.
• Delivery is calculated at checkout and arranged by a third party (NZ Couriers or similar).
• We only deliver to addresses within New Zealand (some exclusions apply).
• Delivery times may vary, particularly for rural, remote or hard-to-reach locations.
• If you reside in one of the following areas, please contact our team before placing an order for delivery:
Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island, and d’Urville Island.
• Multiple deliveries may be required for large or split orders.
• Shipment of dangerous goods or oversized items may incur additional charges.
• Remote addresses and dangerous goods may take longer to deliver.
• If your product is unavailable and needs to be ordered, we will notify you.• Please contact us to arrange a pickup time and location if you wish to collect your order by prior arrangement only.
• You will receive an email notification when your order is ready for dispatch or collection.

5. Hazardous Goods

• Some of our products (including aerosol spray paint) are classified as hazardous under the NZ Hazardous Substances and New Organisms Act (HSNO).
• These products will be shipped in accordance with New Zealand dangerous goods transport requirements.
• You agree to read and follow all safety information provided on the product label, on our website, and in the Safety Data Sheet (SDS).
• You acknowledge that misuse of hazardous products may cause harm, and you take full responsibility for safe use and storage.

6. Returns & Refunds

• Please contact us within 7 days of receiving your order if you believe there is an issue.
• Change-of-mind returns may be accepted at our discretion, provided the goods are unused, in their original packaging, and returned at your cost.
• We do not accept returns for used hazardous goods unless required by the Consumer Guarantees Act.

7. Limitation of Liability

• To the extent permitted by law, Tuki Ranch is not liable for any indirect, incidental, or consequential damages.
• We make no guarantees beyond those required by the Consumer Guarantees Act 1993.

8. Privacy & Security

• Personal information is collected and handled in accordance with our Privacy Policy.
• Payment processing is secured through Stripe’s encrypted gateway.

9. Age Verification & Legal Compliance

• By completing your purchase, you confirm that you are 18 years of age or older.
• It is an offence under New Zealand law to supply hazardous substances to persons under 18.• We reserve the right to cancel any sale if we suspect a buyer is underage or intends to misuse the product.

10. Governing Law

These terms are governed by the laws of New Zealand.

11. Contact Us

Tuki Ranch Limited
Auckland, New Zealand
Phone: 021 134 1052 or 027 276 8191
Email: farming@tukiranch.co.nz

Tuki Ranch Limited – True Blue Dog Food Subscription

Terms & Conditions

These Terms & Conditions (“Terms”) apply to all customers (“you,” “your”) who purchase a True Blue Dog Food subscription through Tuki Ranch Limited (“we,” “us,” “our”). By creating a subscription, you agree to these Terms and to our Privacy Policy.

1. Overview

True Blue Dog Food subscriptions are managed by Tuki Ranch Limited (NZBN 9429052548291),based in Auckland, New Zealand.These Terms outline how subscriptions, payments, deliveries, cancellations, and returns operate. If you have questions, please contact us at trueblue@tukiranch.co.nz — we’re always happy to help.

2. Subscriptions

• Subscriptions are available for 20 kg bags of True Blue Dog Food in selected flavours
• You choose your preferred delivery frequency (e.g., every 2, 4, or 8 weeks).
• Your order renews automatically until you cancel or pause it.
• You may manage your subscription through your True Blue Rewards account or by contacting us directly.

3. Pricing & Payment

• All prices are shown in New Zealand Dollars (NZD) and include GST.
• Delivery costs are:
◦ North Island: $7.50 per 20 kg bag
◦ South Island: $12.50 per 20 kg bag
• Payments are processed automatically via Stripe prior to dispatch.
• We accept major debit and credit cards. Your card information is encrypted and not stored by Tuki Ranch.
• If your payment fails, we’ll notify you by email. Orders will not be shipped until payment is received.4. Cancellations, Pauses & Changes
• You can cancel, skip, or pause your subscription anytime — free of charge.
• Please make any changes at least 48 hours before your next billing date to avoid unwanted shipments.
• To update your subscription, log in to your account or email trueblue@tukiranch.co.nz.
• Prepaid subscriptions are non-refundable but can be transferred as gifts.

5. Delivery

• Orders are shipped from our Auckland warehouse via trusted courier partners.
• Standard delivery timeframes:
◦ North Island: 1–2 working days (rural + 2–3 days)
◦ South Island: 2–3 working days (rural + 2–3 days)
• Orders renewing on weekends or public holidays are dispatched the next business day.
• You are responsible for providing an accurate delivery address. We are not liable for delays due to incorrect addresses or courier issues beyond our control.

6. Returns & Refunds

• If we make an error with your order, we’ll replace or refund it promptly.
• If you ordered incorrectly, you may return the item within 14 days, provided it is unopened and in original condition.
• Return shipping costs are your responsibility unless we were at fault.
• Refunds are processed once we receive and verify the returned goods.
• Opened or partially used products cannot be refunded for hygiene and safety reasons.
• We welcome feedback if your dog does not enjoy the food — we share this directly with the manufacturer.

7. Product Availability

We make every effort to maintain consistent stock. If your selected product is unavailable at renewal, we will:
• Notify you immediately, and
• Offer an alternative flavour or a full refund for that billing cycle.

8. Notifications

You’ll receive an email reminder 3–5 days before each renewal so you can adjust or cancel if needed. Please ensure your contact details remain up to date.

9. Product Information & Pet Health Disclaimer

• Full ingredient lists and feeding guides are printed on every True Blue Dog Food package and available online at truebluepetcare.com.au, the official manufacturer’s website.
• All True Blue Dog Food products are formulated by the manufacturer to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for All Life Stages.
• Feeding amounts and nutritional needs vary based on age, breed, weight, and health status. Always check the packaging or consult a veterinarian or qualified animal nutritionist for personalised feeding guidance.
• Tuki Ranch Limited is not responsible for any adverse reactions, allergies, or health issues your pet may experience.
• If your pet shows signs of discomfort, illness, or allergic reaction, discontinue use immediately and seek veterinary advice.

10. Limitation of Liability

To the fullest extent permitted by New Zealand law:
• Tuki Ranch is not liable for indirect, incidental, or consequential losses arising from your subscription.
• We make no warranty that deliveries will be uninterrupted or error-free.
• Responsibility for product storage and feeding remains with the customer once delivered.

11. Privacy

We respect your privacy. Personal information is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. We do not store or have access to your full payment details; Stripe handles all secure transactions.

12. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or policy changes. Any updates will be posted on our website and may be emailed to active subscribers at our discretion. We reserve the right to modify these Terms at any time and without prior notice.Continued use of your subscription after any such changes constitutes your acceptance of the updated Terms.

13. Governing Law
These Terms are governed by the laws of New Zealand.