FAQ

Select the products you wish to purchase, click on the Subscription tab, and choose your delivery
frequency. At checkout, complete your details — including name, contact information, delivery
address, password, and payment method — to create your True Blue Rewards account.

Nothing at all! Membership in True Blue Rewards is 100% free.

1. Choose your favourite True Blue Dog Food (20kg bag).
2. Set your delivery frequency (e.g. every 2, 4, or 8 weeks).
3. Enter your payment details (charged automatically before each shipment).
4. We dispatch your order as soon as your renewal payment is processed.
All payments are securely handled through Stripe, using major debit and credit cards. Your card
details are safely encrypted and never stored by us.

Log in using your email address and password. Under Account Details, select your subscription to:
• Cancel or suspend deliveries
• Change delivery frequency
• Update your True Blue Dog Food range or payment method
You can also email us at trueblue@tukiranch.co.nz for help

Yes! You can switch between True Blue Dog Food flavours or formulas anytime. The easiest way is
to start a new subscription and cancel the old one. Or simply email us and we’ll update your order
for you.

No — you can cancel, skip, or pause at any time with no extra costs

Yes, you can update your payment details anytime.
Log in to your account → Payment Methods → Update your card details and save

• North Island: $7.50 per 20kg bag
• South Island: $12.50 per 20kg bag
All prices include GST. Currency shown is NZD.

Orders are shipped by overnight courier from our Auckland warehouse.
• North Island: 1–2 working days (rural +2–3 days)
• South Island: 2–3 working days (rural +2–3 days)
If your subscription renews on a weekend or public holiday, it will dispatch on the next working
day.
Limited weekend delivery is available for Auckland customers.

Yes. Email us or log in to adjust your subscription renewal date. Orders are dispatched immediately
after renewal, so please make changes at least 48 hours before your next billing cycle.

Yes! You can suspend deliveries at no charge.
Log in to your account → Subscriptions → select your order → click Suspend.
To resume, click Reactivate or email us and we’ll handle it for you.

First, check your tracking email for updates. If it still hasn’t arrived, contact the courier directly or
email us — we’ll follow up immediately.

We work with several trusted courier partners. Once your order ships, you’ll receive a tracking
number via email.

Couriers generally don’t operate on weekends or public holidays. Orders renewing during that time
will ship on the next business day.
Limited weekend delivery is available for Auckland customers.

If we’ve sent the wrong product, please email us immediately.
If you’ve ordered in error, return it (unopened and in original condition) within 14 days for a
refund.
You’re responsible for return shipping costs unless the error was ours.
Refunds are issued once the return is received and verified.

Unfortunately, we can’t refund opened bags. However, unopened products can be returned for a
refund or replacement. Please email feedback — we share it directly with our manufacturer to help
improve future recipes.

Yes! We’ll email you 3–5 days before each renewal, so you can make any changes before the next
payment is processed.

Absolutely. You can purchase a prepaid subscription and have it delivered directly to a friend or
family member. Just enter their details at checkout and we’ll take care of the rest.